When should someone consider an air ambulance over other ways of transporting a patient?
Medical air transport is recommended for patients who need to be moved quickly because of a serious illness or injury. This could include transplant patients, cardiac patients, neonatal conditions, evacuations or bringing a loved one home from a distant location.
What types of transport are available?
We use fixed wing jet aircraft only and ground ambulance, and provide medical escorts. Our Trip Coordinators will discuss all the options with you when you call, to help determine the most appropriate transfer in terms of the patient's condition and your family's budget.
Will the family need to schedule a ground ambulance to get the patient to the airport?
No. The Customer Care Team will handle all of the logistics necessary to get the patient to the air ambulance, including bedside-to-bedside service if necessary
How expensive is an air ambulance service?
The cost depends on the type of transport, the medical staff and equipment needed, the distance to be traveled, the timing of the trip, fuel rate. Our Trip Coordinators will give you a quote over the phone, and can provide a written quote upon request. Call our hotline +62 (0)8787 1000 108
Is your stretcher approved by the aviation authorities?
Yes, as is all equipment used on air ambulances
Can someone fly with the patient in an air ambulance?
Yes, in most aircraft there is room for at least two (2) additional passengers. We do not charge any additional fees for extra people. Pets are also allowed on the planes we use, although they are not allowed in the ground ambulance.
How do I pay for this service?
We accepts all major credit cards, bank wire transfers and cash, as well as pre-approved insurance claims, Payment is required prior to finalizing the trip schedule unless prior credit terms have been established.
What types of medical personnel accompany my patient on the flight?
Depending on the medical condition of the patient, the flight crew will include a Registered Nurse with air ambulance experience, a Respiratory Therapist, a Paramedic, senior doctor specialist or an MD.medical staff works directly under the supervision of our Medical Director
What medical equipment is on board?
At our plane,, the stretcher is key to the patient's comfort and safety. Our stretchers are fully aircraft approved and the patient can either lie prone or on an incline. A full complement of drugs, oxygen and comprehensive monitoring equipment is also stocked for every flight, as well as any additional support recommended or prescribed by the patient's doctor.
What types of emergency drugs and prescriptions do you carry?
We carry a full complement of commonly needed medications. If the patient needs additional prescriptions, we will include them as well.
Do you supply medical oxygen?
Yes. We supply ample oxygen to cover the duration of the flight plus one hour, and an additional supply to support the patient during transport from the plane to the final destination. We also have a back-up supply in case of a power failure.
Can you accommodate a patient with an IV?
Yes. We hang IV fluid bags and monitor regularly throughout the flight.
Is suction available if necessary to keep the patient's airways clear?
Yes. The air ambulances used by us are fully equipped and staffed to monitor all medical conditions and emergencies.
Do you supply extra blankets and towels?
Yes. The safety and comfort of our patients and their families is a primary concern. When you talk to our Trip Coordinators or Customer Care Representatives, please let them know of any additional personal care items you may require.
Do you keep medical records?
Medical records are reviewed by our Medical Director and the medical team who flies with the patient, as well as between the sending and receiving facilities. Additionally, a complete report is filed on the completion of the flight, alerting the family as well as the receiving facility to any unforeseen events that may have occurred during the flight, as well as the current medical condition of the patient.
What happens when a flight is delayed or diverted because of weather or other problems?
We will do whatever possible to get a patient to his or her destination, but sometimes circumstances are out of our control. In every case, we will keep the patient's well-being at the forefront and expedite the transfer as best we can.
I have seen acronyms for different levels of care, but I do not understand what they mean. Please explain the differences between BLS, ALS and CC?
BLS means "basic life support." This is the type of care for patients who need minimal external life support, but still need monitoring and care. Some of the equipment required might include an FFA approved stretcher, oxygen, blood pressure monitoring, IVs and certified emergency medical personnel.
ALS means "acute life support," which includes all of the above as well as the possibility of cardiac defibrillation and the potential for dealing with trauma and other conditions that would necessitate a higher level of care.
CC is "critical care." In this situation, at least two specifically trained flight medics would accompany the patient with highly sophisticated medical equipment in the air ambulance. This type of transport is used in the most severe cases.